Customer Service Representative

Responsibilities for the CSR position include and are not limited to the following:

• Manage strong and positive relationships with existing customers using the Company’s proven techniques.
• Scout new business by asking for and contacting potential customers by phone and e-mail.
• Execute phone order processing; provide customer service by assisting in product selection and resolving customer issues and concerns.
• Guide customers to the best solution for their needs based on thorough familiarity of the company’s products and capabilities.

Requirements for the CSR position:

• A passion for providing excellent Customer Service.
• Two years of experience in a sales or related field.
• A college degree is desirable.
• Impeccable time-management, organizational and interpersonal skills.
• Proficiency in MS Office applications and the ability to quickly learn the company software program.
• A consistent positive attitude for a fast paced, fifty people, organization.
• Strong verbal, organizational and multi-tasking skills.
• Professional conduct, at all times, with customers and fellow employees.
• Other duties as assigned.

Seasonal Event Representative (PepRep)

Each year, PepWear attends more than 800 events to celebrate the achievements of students. The events we attend are school music functions. Events occur year round with January – April and September – November being peak times. Events are mostly held on Saturdays.

Custom shirts, plaques and other memorabilia are created for each event, and are offered for sale onsite.
Highlights include:
• Earn commissions based on sales, plus bonuses
• All expenses paid, including mileage and drive time
• Work with great people and customers
• Opportunity to travel
• Couples are welcome

The Event Representative is responsible for:
• Getting PepWear’s merchandise and equipment to the event site
• Setting up the sales booth
• Selling the products
• Packing up the booth after the event
• Reporting sales and expenses, and accounting for money collected
• Managing a team of 1 to 5 additional workers who will assist with the duties

The job requires being on your feet for hours at a time and lifting/moving boxes and equipment weighing up to 40 pounds. Marching contests typically start in the morning and end in the evening, while Clinic Concerts are usually held in the evening and last 5 to 6 hours.

Events occur year round with January  – April and September – November being peak times. Events are mostly held on Saturdays.

The Event Representative will become a PepWear Employee and must:
• Have auto insurance
• Pass a background check
• Have a clean driving record

If you love kids, music, sports and are interested in a flexible, part-time job several weekends a year, this is the job for you. We need PepReps to work at events all across the US.
Great for college students, active retirees or anyone looking for extra income. We provide the training—you get a flexible, fun work environment a few weekends a year.